Inclusion Warm Line

CocoKids offers a Warm Line for families and providers to call when they have questions about child development or supporting children with disabilities, delays, or other specials needs. We support children of all ages in early childhood settings, school-age settings, before and afterschool programs, and at home. Our services are FREE!

Inclusion means creating an environment where ALL children, including children with disabilities, children at risk of disabilities, and children with differing needs are accepted as full members of the child care community. Including all children together benefits everyone!

Has someone recently told you that your child may have a delay or is displaying some “red flags?” Do you want more information about next steps to support your child and family? We can offer guidance, provide resources, and support you in getting started with a referral for assessment through local community resources.

All children develop differently and at their own pace, so it is important to keep that in mind. However, when a child’s developmental needs are impacting their ability to function optimally in the school or home environment, this may mean they need some additional support. Sometimes these needs can present themselves through challenging behaviors. When we think about behavior as a form of communication, we must ask ourselves, “What is this child trying to tell me?” and “How can I support this child’s needs?”

“Beneath every behavior there is a feeling. And beneath each feeling is a need. And when we meet that need rather then focus on the behavior, we begin to deal with the cause, not the symptom.” ~ Ashleigh Warner

When childcare providers and families work together, the child’s is more likely to succeed at home and school. They are also more likely to have a positive perspective on school overall. Our Inclusion Specialist can offer support to the family and providers to collaborate, build skills, get to know community resources, and gain the confidence to support each child’s needs.

Our Inclusion Specialist can:
– Provide phone consultations to providers and families
– Offer childcare providers support with creating an inclusive and developmentally appropriate setting for all children
– Help families start a referral with the school district, Regional Center of the East Bay (RCEB), their medical provider, or other community agencies.
– Help identify “red flags” or suspected delays
– Help childcare programs remove barriers and make reasonable accommodations to meet Americans with Disabilities Act (ADA) requirements

Services Available:
-Online or phone consultation
-Support with developmental screenings (ASQ-3 or ASQ:SE-2)
-Trainings/workshops for teachers, childcare providers, and families
-Adaptive Toys/Equipment
-Basic IFSP and IEP support
-Connecting with community resources
-Developmental resources

Who Should Contact our Inclusion Specialist?
-Parents of children with a disability, a delay, or other special needs
-Family childcare providers
-Childcare center staff
-School-age childcare providers
-Before and after school programs

As a provider, do I need consent from a family to call?

No – we will not discuss any personal identifiable information (name, date of birth, addresses), so you’re welcome to call and ask general questions about development, resources, materials, community resources, etc. Most of the resources that we discuss will benefit ALL of the children in your care.

The (Americans with Disabilities Act (ADA), passed in 1990, prohibits childcare programs from discriminating against individuals with disabilities. In addition, in California, the Unruh Civil Rights Act states that all business establishments, including childcare programs, must not discriminate on the basis of disability. For more information, please contact the Child Care Law Center at (415) 394-7144 or visit

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